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Ethan Mollick:AI 代理可能给客服带来海量请求

中文全文 · AI 翻译

当人们普遍知道 Muse、Dot 等工具能够无限次地为过去的消费申请退款、协商交易等,我们很快就会看到:数百万消费者授权这些工具向客服部门发起请求,其效果如同一场完全合法的分布式拒绝服务攻击。

对照原文

We will soon see what will be, in effect, a perfectly legal distributed denial of service attack on customer service departments authorized by millions of consumers when it becomes widely known that Muse/Dot/etc can make unlimited requests for old refunds, negotiate deals, etc.

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