Ethan Mollick：AI 代理正在替用户与客服谈判
中文全文 · AI 翻译
各家公司的客服人员很快就会被 Dots、Muses 等 AI 代理的请求淹没：它们通过语音或聊天争取更优惠的交易。人们将这类工作交给代理并因此省钱的故事正在涌现，而且只会传播得更广。
它们可以使用那些为人类设计、但使用起来又让人觉得阻碍太多的渠道。你的 Clawlike 很乐意逐层操作电话菜单、等待接通，或与客服进行尴尬的对话，被拒绝后……再试一次。
对照原文
Every firm's customer service agents are about to be overwhelmed with Dots & Muses & etc. negotiating for better deals using voice/chat. Stories of people delegating this sort of work to their agents & saving money as a result are popping up and are going to only go more viral.
They can use the channels built for humans, but which have far too much friction for any human to use. Your Clawlike is happy to navigate a phone tree or stay on hold or have an awkward conversation with an agent where they get rejected... and then try again.